{"total_count": 144, "results": [{"index": "1.1.2", "1_category_index": 1, "1_category": "Infrastructure", "2_initiative_index": 1, "2_initiative_num": "INF 1", "3_recommendation_index": 2, "3_initiative_recommendations": "Develop an ongoing funding plan for equipment with an equity lens", "initiative_name": "Develop WiFi Infrastructure Plan and Standards", "initiative_lead_bureau": "Infrastructure Services", "initiative_status": "Not started", "initiative_source": "[\"TID Staff Focus Group Infrastructure\"]", "initiative_findings": "The Infrastructure IT Focus Group revealed the City\u2019s Wi-Fi infrastructure is outdated. Not enough Wi-Fi has been deployed in facilities, staff are unable to maintain the existing Wi-Fi, results in: \u2022 Unable to keep up with breaks and fixes. \u2022 Can\u2019t provide Wi-Fi to certain sites and the field. \u2022 Some parks have Wi-Fi that does not work anymore. \u2022 Unable to keep up with the latest Wi-Fi technology. \u2022 Residents cannot use Wi-Fi, creating digital divide for residents that rely on City Wi-Fi. \u2022 Digital equity restrains. \u2022 Intermittently, cannot collect payments at Parks & Recs facilities, approx.. 10% of 160 parks.", "initiative_outcomes": "\u2022 Reduce the digital divide. \u2022 Improve staff connectivity and productivity \u2022 Enhance service delivery to the public. \u2022 Helps City prepare for LA Olympic needs.", "initiative_key_issues": null, "initiative_themes": "\u2022 Provide secure  technology services; anytime, anywhere", "initiative_city_priorities": "\u2022 SV2030  REAP; \u2022 Public safety  \u2022 2028  \u2022 Housing and Homelessness", "initiative_tid_avg_score": 2.0, "recommendation_embedding": "1 infrastructure 1 inf 1 2 develop an ongoing funding plan for equipment with an equity lens develop wifi infrastructure plan and standards infrastructure services 2026 not started the infrastructure it focus group revealed the city\u2019s wi-fi infrastructure is outdated. not enough wi-fi has been deployed in facilities, staff are unable to maintain the existing wi-fi, results in: \u2022 unable to keep up with breaks and fixes. \u2022 can\u2019t provide wi-fi to certain sites and the field. \u2022 some parks have wi-fi that does not work anymore. \u2022 unable to keep up with the latest wi-fi technology. \u2022 residents cannot use wi-fi, creating digital divide for residents that rely on city wi-fi. \u2022 digital equity restrains. \u2022 intermittently, cannot collect payments at parks & recs facilities, approx.. 10% of 160 parks. \u2022 reduce the digital divide. \u2022 improve staff connectivity and productivity \u2022 enhance service delivery to the public. \u2022 helps city prepare for la olympic needs. \u2022 provide secure  technology services; anytime, anywhere \u2022 sv2030  reap; \u2022 public safety  \u2022 2028  \u2022 housing and homelessness", "initiative_roadmap_order": 14, "initiative_target_start_month": "2026-01-01", "initiative_budget_2025": 0, "initiative_budget_2026": 100000, "initiative_budget_2027": 0, "initiative_budget_2028": 0, "initiative_budget_footnote": "These costs will include a Wi-Fi assessment by a Consultant, articulating technical requirements, and developing a Wi-Fi plan and budget.", "initiative_pdf_page_number": 44, "initiative_staff_resources": null, "initiative_staff_budget_2025": 0, "initiative_staff_budget_2026": 0, "initiative_staff_budget_2027": 0, "initiative_staff_budget_2028": 0}, {"index": "1.1.3", "1_category_index": 1, "1_category": "Infrastructure", "2_initiative_index": 1, "2_initiative_num": "INF 1", "3_recommendation_index": 3, "3_initiative_recommendations": "Develop standards for public education for public wifi deployment", "initiative_name": "Develop WiFi Infrastructure Plan and Standards", "initiative_lead_bureau": "Infrastructure Services", "initiative_status": "Not started", "initiative_source": "[\"TID Staff Focus Group Infrastructure\"]", "initiative_findings": "The Infrastructure IT Focus Group revealed the City\u2019s Wi-Fi infrastructure is outdated. Not enough Wi-Fi has been deployed in facilities, staff are unable to maintain the existing Wi-Fi, results in: \u2022 Unable to keep up with breaks and fixes. \u2022 Can\u2019t provide Wi-Fi to certain sites and the field. \u2022 Some parks have Wi-Fi that does not work anymore. \u2022 Unable to keep up with the latest Wi-Fi technology. \u2022 Residents cannot use Wi-Fi, creating digital divide for residents that rely on City Wi-Fi. \u2022 Digital equity restrains. \u2022 Intermittently, cannot collect payments at Parks & Recs facilities, approx.. 10% of 160 parks.", "initiative_outcomes": "\u2022 Reduce the digital divide. \u2022 Improve staff connectivity and productivity \u2022 Enhance service delivery to the public. \u2022 Helps City prepare for LA Olympic needs.", "initiative_key_issues": null, "initiative_themes": "\u2022 Provide secure  technology services; anytime, anywhere", "initiative_city_priorities": "\u2022 SV2030  REAP; \u2022 Public safety  \u2022 2028  \u2022 Housing and Homelessness", "initiative_tid_avg_score": 2.0, "recommendation_embedding": "1 infrastructure 1 inf 1 3 develop standards for public education for public wifi deployment develop wifi infrastructure plan and standards infrastructure services 2026 not started the infrastructure it focus group revealed the city\u2019s wi-fi infrastructure is outdated. not enough wi-fi has been deployed in facilities, staff are unable to maintain the existing wi-fi, results in: \u2022 unable to keep up with breaks and fixes. \u2022 can\u2019t provide wi-fi to certain sites and the field. \u2022 some parks have wi-fi that does not work anymore. \u2022 unable to keep up with the latest wi-fi technology. \u2022 residents cannot use wi-fi, creating digital divide for residents that rely on city wi-fi. \u2022 digital equity restrains. \u2022 intermittently, cannot collect payments at parks & recs facilities, approx.. 10% of 160 parks. \u2022 reduce the digital divide. \u2022 improve staff connectivity and productivity \u2022 enhance service delivery to the public. \u2022 helps city prepare for la olympic needs. \u2022 provide secure  technology services; anytime, anywhere \u2022 sv2030  reap; \u2022 public safety  \u2022 2028  \u2022 housing and homelessness", "initiative_roadmap_order": 14, "initiative_target_start_month": "2026-01-01", "initiative_budget_2025": 0, "initiative_budget_2026": 100000, "initiative_budget_2027": 0, "initiative_budget_2028": 0, "initiative_budget_footnote": "These costs will include a Wi-Fi assessment by a Consultant, articulating technical requirements, and developing a Wi-Fi plan and budget.", "initiative_pdf_page_number": 44, "initiative_staff_resources": null, "initiative_staff_budget_2025": 0, "initiative_staff_budget_2026": 0, "initiative_staff_budget_2027": 0, "initiative_staff_budget_2028": 0}, {"index": "1.2.2", "1_category_index": 1, "1_category": "Infrastructure", "2_initiative_index": 2, "2_initiative_num": "INF 2", "3_recommendation_index": 2, "3_initiative_recommendations": "Replace obsolete hardware to support CloudVoice", "initiative_name": "Modernize Cloudbased Phone Systems", "initiative_lead_bureau": "Infrastructure Services", "initiative_status": "Not started", "initiative_source": "[\"TID Staff Focus Group Infrastructure\"]", "initiative_findings": "The IT Focus Group on Infrastructure revealed old and outdated technology, e.g., voice systems and an overreliance on these systems. This results in the following: \u2022 Systems go down. \u2022 Unreliable systems. \u2022 Not able to keep up with the latest features. \u2022 Hardware behind the phone system is unsupported. \u2022 Hardware for telephone system is difficult to support and requires extra work and working with the vendor. \u2022 Older phones, unable to increase bandwidth because computers connect to phones (100 Mbps). \u2022 Unable to leverage network upgrades because of phone hardware limitations.", "initiative_outcomes": "\u2022 Improve self-service tied to the phone system. \u2022 Staff time saving. \u2022 Reduce calls to call centers. \u2022 Improve application performance and maintenance. \u2022 Accurate account information. \u2022 Reduce costs associated with phones. \u2022 More efficient use of staff time.", "initiative_key_issues": null, "initiative_themes": "\u2022 Provide secure  technology services; anytime, anywhere.", "initiative_city_priorities": "\u2022 SV2030", "initiative_tid_avg_score": 1.33, "recommendation_embedding": "1 infrastructure 2 inf 2 2 replace obsolete hardware to support cloudvoice modernize cloudbased phone systems infrastructure services 2025 not started the it focus group on infrastructure revealed old and outdated technology, e.g., voice systems and an overreliance on these systems. this results in the following: \u2022 systems go down. \u2022 unreliable systems. \u2022 not able to keep up with the latest features. \u2022 hardware behind the phone system is unsupported. \u2022 hardware for telephone system is difficult to support and requires extra work and working with the vendor. \u2022 older phones, unable to increase bandwidth because computers connect to phones (100 mbps). \u2022 unable to leverage network upgrades because of phone hardware limitations. \u2022 improve self-service tied to the phone system. \u2022 staff time saving. \u2022 reduce calls to call centers. \u2022 improve application performance and maintenance. \u2022 accurate account information. \u2022 reduce costs associated with phones. \u2022 more efficient use of staff time. \u2022 provide secure  technology services; anytime, anywhere. \u2022 sv2030", "initiative_roadmap_order": 6, "initiative_target_start_month": "2025-06-01", "initiative_budget_2025": 700000, "initiative_budget_2026": 125000, "initiative_budget_2027": 125000, "initiative_budget_2028": 125000, "initiative_budget_footnote": "The costs reflect hardware and software purchases.", "initiative_pdf_page_number": 45, "initiative_staff_resources": null, "initiative_staff_budget_2025": 0, "initiative_staff_budget_2026": 0, "initiative_staff_budget_2027": 0, "initiative_staff_budget_2028": 0}, {"index": "1.3.1", "1_category_index": 1, "1_category": "Infrastructure", "2_initiative_index": 3, "2_initiative_num": "INF 3", "3_recommendation_index": 1, "3_initiative_recommendations": "Develop and adopt robust cybersecurity strategy", "initiative_name": "Strengthen Cybersecurity Program Tools  Training", "initiative_lead_bureau": "Executive Office", "initiative_status": "Not started", "initiative_source": "[\"Management Interview\"]", "initiative_findings": "The Management Interviews revealed the following: \u2022 Bureau Manager, Infrastructure Services, noted the City needs to continue focusing and hardening the City's technology security posture. \u2022 Bureau Manager, Enterprise Info Services, noted the criticality of cybersecurity threats, and ensuring team members can secure and respond to those types of events. \u2022 Deputy City Auditor, City Auditor's Office, noted cybersecurity if a pressing issue with the City. The City recently experienced a cybersecurity attack.  As platforms keep developing, business continuity and making systems work with each other will be key.", "initiative_outcomes": "\u2022 Improve data security. \u2022 Cybersecurity protection. \u2022 Mitigate cyber and malware attacks.", "initiative_key_issues": null, "initiative_themes": "\u2022 Keep data, systems, and  people safe from harm.", "initiative_city_priorities": "\u2022 Public safety \u2022 2028 Olympics \u2022 SV2030", "initiative_tid_avg_score": 2.0, "recommendation_embedding": "1 infrastructure 3 inf 3 1 develop and adopt robust cybersecurity strategy strengthen cybersecurity program tools  training executive office 2025 not started the management interviews revealed the following: \u2022 bureau manager, infrastructure services, noted the city needs to continue focusing and hardening the city's technology security posture. \u2022 bureau manager, enterprise info services, noted the criticality of cybersecurity threats, and ensuring team members can secure and respond to those types of events. \u2022 deputy city auditor, city auditor's office, noted cybersecurity if a pressing issue with the city. the city recently experienced a cybersecurity attack.  as platforms keep developing, business continuity and making systems work with each other will be key. \u2022 improve data security. \u2022 cybersecurity protection. \u2022 mitigate cyber and malware attacks. \u2022 keep data, systems, and  people safe from harm. \u2022 public safety \u2022 2028 olympics \u2022 sv2030", "initiative_roadmap_order": 7, "initiative_target_start_month": "2025-06-01", "initiative_budget_2025": 80000, "initiative_budget_2026": 150000, "initiative_budget_2027": 150000, "initiative_budget_2028": 20000, "initiative_budget_footnote": "This cost reflects professional services, software and hardware purchases, and installation carried out by TID Staff/Consultant.", "initiative_pdf_page_number": 46, "initiative_staff_resources": null, "initiative_staff_budget_2025": 0, "initiative_staff_budget_2026": 0, "initiative_staff_budget_2027": 0, "initiative_staff_budget_2028": 0}, {"index": "1.3.3", "1_category_index": 1, "1_category": "Infrastructure", "2_initiative_index": 3, "2_initiative_num": "INF 3", "3_recommendation_index": 3, "3_initiative_recommendations": "Purchase and implement security software and hardware tools to enhance the Citys cybersecurity posture", "initiative_name": "Strengthen Cybersecurity Program Tools  Training", "initiative_lead_bureau": "Executive Office", "initiative_status": "Not started", "initiative_source": "[\"Management Interview\"]", "initiative_findings": "The Management Interviews revealed the following: \u2022 Bureau Manager, Infrastructure Services, noted the City needs to continue focusing and hardening the City's technology security posture. \u2022 Bureau Manager, Enterprise Info Services, noted the criticality of cybersecurity threats, and ensuring team members can secure and respond to those types of events. \u2022 Deputy City Auditor, City Auditor's Office, noted cybersecurity if a pressing issue with the City. The City recently experienced a cybersecurity attack.  As platforms keep developing, business continuity and making systems work with each other will be key.", "initiative_outcomes": "\u2022 Improve data security. \u2022 Cybersecurity protection. \u2022 Mitigate cyber and malware attacks.", "initiative_key_issues": null, "initiative_themes": "\u2022 Keep data, systems, and  people safe from harm.", "initiative_city_priorities": "\u2022 Public safety \u2022 2028 Olympics \u2022 SV2030", "initiative_tid_avg_score": 2.0, "recommendation_embedding": "1 infrastructure 3 inf 3 3 purchase and implement security software and hardware tools to enhance the citys cybersecurity posture strengthen cybersecurity program tools  training executive office 2025 not started the management interviews revealed the following: \u2022 bureau manager, infrastructure services, noted the city needs to continue focusing and hardening the city's technology security posture. \u2022 bureau manager, enterprise info services, noted the criticality of cybersecurity threats, and ensuring team members can secure and respond to those types of events. \u2022 deputy city auditor, city auditor's office, noted cybersecurity if a pressing issue with the city. the city recently experienced a cybersecurity attack.  as platforms keep developing, business continuity and making systems work with each other will be key. \u2022 improve data security. \u2022 cybersecurity protection. \u2022 mitigate cyber and malware attacks. \u2022 keep data, systems, and  people safe from harm. \u2022 public safety \u2022 2028 olympics \u2022 sv2030", "initiative_roadmap_order": 7, "initiative_target_start_month": "2025-06-01", "initiative_budget_2025": 80000, "initiative_budget_2026": 150000, "initiative_budget_2027": 150000, "initiative_budget_2028": 20000, "initiative_budget_footnote": "This cost reflects professional services, software and hardware purchases, and installation carried out by TID Staff/Consultant.", "initiative_pdf_page_number": 46, "initiative_staff_resources": null, "initiative_staff_budget_2025": 0, "initiative_staff_budget_2026": 0, "initiative_staff_budget_2027": 0, "initiative_staff_budget_2028": 0}, {"index": "1.4.1", "1_category_index": 1, "1_category": "Infrastructure", "2_initiative_index": 4, "2_initiative_num": "INF 4", "3_recommendation_index": 1, "3_initiative_recommendations": "In collaboration with City staff complete a full physical inventory and gap analysis of all Citymanaged security cameras including model manufacturers model age and any existing deficiencies Focus on 2028 Olympics event sites parks and event spaces", "initiative_name": "Security Cameras Inventory and Update Plan", "initiative_lead_bureau": "Infrastructure Services", "initiative_status": "Not started", "initiative_source": "[\"Staff Survey\"]", "initiative_findings": "\u2022 Security cameras were noted several times in the City staff online survey, as noted below: \u2022 \"When certain City facilities have cameras, at times, especially if staff are re-assigned, the information as to who has access to, view or the information, doesn't get shared. It is not clear to City staff of departments of the PD has access.\" \u2022 \"Security cameras do not zoom in to the level that we need to ID patrons who violate rules/commit crimes in the library. Also, there are a number of blind spots that are a safety/security risk.\" \u2022 \"Would appreciate security cameras in Lincoln Park garage.\" \u2022 \"City cameras are poorly maintained some don't work as they are on an older network.\"", "initiative_outcomes": "\u2022 Clear definition of who has access to security cameras. \u2022 Enhance camera functionality including zooming, for enhanced security measures. \u2022 Security cameras will be deployed at key security locations. \u2022 Improve security for the public.", "initiative_key_issues": null, "initiative_themes": "\u2022 Keep data, systems, and  people safe from harm.", "initiative_city_priorities": "\u2022 Public safety  \u2022 2028", "initiative_tid_avg_score": 1.17, "recommendation_embedding": "1 infrastructure 4 inf 4 1 in collaboration with city staff complete a full physical inventory and gap analysis of all citymanaged security cameras including model manufacturers model age and any existing deficiencies focus on 2028 olympics event sites parks and event spaces security cameras inventory and update plan infrastructure services 2027 not started \u2022 security cameras were noted several times in the city staff online survey, as noted below: \u2022 \"when certain city facilities have cameras, at times, especially if staff are re-assigned, the information as to who has access to, view or the information, doesn't get shared. it is not clear to city staff of departments of the pd has access.\" \u2022 \"security cameras do not zoom in to the level that we need to id patrons who violate rules/commit crimes in the library. also, there are a number of blind spots that are a safety/security risk.\" \u2022 \"would appreciate security cameras in lincoln park garage.\" \u2022 \"city cameras are poorly maintained some don't work as they are on an older network.\" \u2022 clear definition of who has access to security cameras. \u2022 enhance camera functionality including zooming, for enhanced security measures. \u2022 security cameras will be deployed at key security locations. \u2022 improve security for the public. \u2022 keep data, systems, and  people safe from harm. \u2022 public safety  \u2022 2028", "initiative_roadmap_order": 26, "initiative_target_start_month": "2027-05-01", "initiative_budget_2025": 0, "initiative_budget_2026": 0, "initiative_budget_2027": 60000, "initiative_budget_2028": 0, "initiative_budget_footnote": "This task carried out by TID Staff/Consultant.", "initiative_pdf_page_number": 47, "initiative_staff_resources": null, "initiative_staff_budget_2025": 0, "initiative_staff_budget_2026": 0, "initiative_staff_budget_2027": 0, "initiative_staff_budget_2028": 0}, {"index": "1.5.2", "1_category_index": 1, "1_category": "Infrastructure", "2_initiative_index": 5, "2_initiative_num": "INF 5", "3_recommendation_index": 2, "3_initiative_recommendations": "Implement an automated process for updating and patching the equipment", "initiative_name": "Rebuild and Harden City Cisco Switches  Routers", "initiative_lead_bureau": "Infrastructure Services", "initiative_status": "Not started", "initiative_source": "[\"Management Interview\", \"Staff Survey\"]", "initiative_findings": "The Infrastructure IT Focus Group with TID staff revealed the City has outdated network equipment which is over 15 years old. This results in the following: \u2022 Failure of equipment. \u2022 System upgrades and peripherals. \u2022 Systems are not able to handle latest firmware. \u2022 Unable to achieve PCI compliance. \u2022 Higher support costs.", "initiative_outcomes": "\u2022 Be in compliance with PCI requirements. \u2022 Keep up with latest technology. \u2022 Keep up with network demands and speeds. \u2022 Easier maintenance. \u2022 Stronger security posture.", "initiative_key_issues": null, "initiative_themes": "\u2022 Build and maintain a modern technology  ecosystem", "initiative_city_priorities": "\u2022 SV2030  \u2022 Public safety  \u2022 2028", "initiative_tid_avg_score": 2.0, "recommendation_embedding": "1 infrastructure 5 inf 5 2 implement an automated process for updating and patching the equipment rebuild and harden city cisco switches  routers infrastructure services 2026 not started the infrastructure it focus group with tid staff revealed the city has outdated network equipment which is over 15 years old. this results in the following: \u2022 failure of equipment. \u2022 system upgrades and peripherals. \u2022 systems are not able to handle latest firmware. \u2022 unable to achieve pci compliance. \u2022 higher support costs. \u2022 be in compliance with pci requirements. \u2022 keep up with latest technology. \u2022 keep up with network demands and speeds. \u2022 easier maintenance. \u2022 stronger security posture. \u2022 build and maintain a modern technology  ecosystem \u2022 sv2030  \u2022 public safety  \u2022 2028", "initiative_roadmap_order": 15, "initiative_target_start_month": "2026-02-01", "initiative_budget_2025": 0, "initiative_budget_2026": 1560000, "initiative_budget_2027": 6200000, "initiative_budget_2028": 5280000, "initiative_budget_footnote": "These costs will include hardware purchases and installation services by a Vendor. New TID staff will be required to maintain the rebuilt network.", "initiative_pdf_page_number": 48, "initiative_staff_resources": "Communication Specialist", "initiative_staff_budget_2025": 162317, "initiative_staff_budget_2026": 162317, "initiative_staff_budget_2027": 162317, "initiative_staff_budget_2028": 162317}, {"index": "1.5.6", "1_category_index": 1, "1_category": "Infrastructure", "2_initiative_index": 5, "2_initiative_num": "INF 5", "3_recommendation_index": 6, "3_initiative_recommendations": "Replace current routers in anticipation for the required bandwidth for the Olympics", "initiative_name": "Rebuild and Harden City Cisco Switches  Routers", "initiative_lead_bureau": "Infrastructure Services", "initiative_status": "Not started", "initiative_source": "[\"Management Interview\", \"Staff Survey\"]", "initiative_findings": "The Infrastructure IT Focus Group with TID staff revealed the City has outdated network equipment which is over 15 years old. This results in the following: \u2022 Failure of equipment. \u2022 System upgrades and peripherals. \u2022 Systems are not able to handle latest firmware. \u2022 Unable to achieve PCI compliance. \u2022 Higher support costs.", "initiative_outcomes": "\u2022 Be in compliance with PCI requirements. \u2022 Keep up with latest technology. \u2022 Keep up with network demands and speeds. \u2022 Easier maintenance. \u2022 Stronger security posture.", "initiative_key_issues": null, "initiative_themes": "\u2022 Build and maintain a modern technology  ecosystem", "initiative_city_priorities": "\u2022 SV2030  \u2022 Public safety  \u2022 2028", "initiative_tid_avg_score": 2.0, "recommendation_embedding": "1 infrastructure 5 inf 5 6 replace current routers in anticipation for the required bandwidth for the olympics rebuild and harden city cisco switches  routers infrastructure services 2026 not started the infrastructure it focus group with tid staff revealed the city has outdated network equipment which is over 15 years old. this results in the following: \u2022 failure of equipment. \u2022 system upgrades and peripherals. \u2022 systems are not able to handle latest firmware. \u2022 unable to achieve pci compliance. \u2022 higher support costs. \u2022 be in compliance with pci requirements. \u2022 keep up with latest technology. \u2022 keep up with network demands and speeds. \u2022 easier maintenance. \u2022 stronger security posture. \u2022 build and maintain a modern technology  ecosystem \u2022 sv2030  \u2022 public safety  \u2022 2028", "initiative_roadmap_order": 15, "initiative_target_start_month": "2026-02-01", "initiative_budget_2025": 0, "initiative_budget_2026": 1560000, "initiative_budget_2027": 6200000, "initiative_budget_2028": 5280000, "initiative_budget_footnote": "These costs will include hardware purchases and installation services by a Vendor. New TID staff will be required to maintain the rebuilt network.", "initiative_pdf_page_number": 48, "initiative_staff_resources": "Communication Specialist", "initiative_staff_budget_2025": 162317, "initiative_staff_budget_2026": 162317, "initiative_staff_budget_2027": 162317, "initiative_staff_budget_2028": 162317}, {"index": "2.6.3", "1_category_index": 2, "1_category": "Hardware", "2_initiative_index": 6, "2_initiative_num": "HW 1", "3_recommendation_index": 3, "3_initiative_recommendations": "Articulate communicate and implement a scheduled hardware replacement schedule including PCs Laptops and Windows tablets", "initiative_name": "Accelerate Replacement of Outdated Computers", "initiative_lead_bureau": "Technology Engagement and Support", "initiative_status": "Not started", "initiative_source": "[\"TID Staff Focus Group Infrastructure\"]", "initiative_findings": "Department Management Interviews: \u2022 The Management Interviews revealed the following: \u2022 The Fire Department identified a need for new hardware for iPad-based incident management systems and laptop computers for all fire station personnel: 400 laptops. \u2022 The Airport identified the requirement for more nuanced deployment of hardware, e.g., iPad or iPhones, for inspections to foster quick repairs. Online Survey: \u2022 The Online Staff Survey revealed that when staff were asked to rate various hardware systems, 73% of respondents rated PCs and Laptops as \"Excellent and Good.\" \u2022 However, numerous staff commented on the City's hardware systems. Typical comments are provided below: \u2022 \"Computers are very old and not replaced frequently enough. Everything is outdated.\" \u2022 \"My hard drive shuts off my monitor whenever I even slightly touch it. When coming on again, the desktop icons are 're-sorted'. Highly irritating!\" \u2022 \"Outdated/broken hardware (surfaces, tablets, MiFi's).\" \u2022 \"Our computers are so old and outdated. We are using pirated versions of Microsoft Office, which don't work on all of our computers. We only have four computers, but each one of them is programmed differently.\" \u2022 \"Computers and software are old and not replaced/updated when they are outdated.\" \u2022 \"Computer systems are outdated. People have different versions of the same software. Monitors continue to die and it takes forever to get replacements. Want to switch to laptops with docking stations but have to wait until life of PC's are up.\" \u2022 \"It would be nice if we get PC upgrades every 2 years.\" \u2022 \"Current laptop is very slow and outdated.\" \u2022 \"Computers are very old and not replaced frequently enough. Everything is outdated.\"", "initiative_outcomes": "\u2022 Improve staff productivity. \u2022 Better security posture. \u2022 Reduced support costs and response times for service.", "initiative_key_issues": null, "initiative_themes": "\u2022 Provide secure  technology services; anytime, anywhere.", "initiative_city_priorities": "\u2022 SV2030  \u2022 2028", "initiative_tid_avg_score": 1.67, "recommendation_embedding": "2 hardware 6 hw 1 3 articulate communicate and implement a scheduled hardware replacement schedule including pcs laptops and windows tablets accelerate replacement of outdated computers technology engagement and support 2025 not started department management interviews: \u2022 the management interviews revealed the following: \u2022 the fire department identified a need for new hardware for ipad-based incident management systems and laptop computers for all fire station personnel: 400 laptops. \u2022 the airport identified the requirement for more nuanced deployment of hardware, e.g., ipad or iphones, for inspections to foster quick repairs. online survey: \u2022 the online staff survey revealed that when staff were asked to rate various hardware systems, 73% of respondents rated pcs and laptops as \"excellent and good.\" \u2022 however, numerous staff commented on the city's hardware systems. typical comments are provided below: \u2022 \"computers are very old and not replaced frequently enough. everything is outdated.\" \u2022 \"my hard drive shuts off my monitor whenever i even slightly touch it. when coming on again, the desktop icons are 're-sorted'. highly irritating!\" \u2022 \"outdated/broken hardware (surfaces, tablets, mifi's).\" \u2022 \"our computers are so old and outdated. we are using pirated versions of microsoft office, which don't work on all of our computers. we only have four computers, but each one of them is programmed differently.\" \u2022 \"computers and software are old and not replaced/updated when they are outdated.\" \u2022 \"computer systems are outdated. people have different versions of the same software. monitors continue to die and it takes forever to get replacements. want to switch to laptops with docking stations but have to wait until life of pc's are up.\" \u2022 \"it would be nice if we get pc upgrades every 2 years.\" \u2022 \"current laptop is very slow and outdated.\" \u2022 \"computers are very old and not replaced frequently enough. everything is outdated.\" \u2022 improve staff productivity. \u2022 better security posture. \u2022 reduced support costs and response times for service. \u2022 provide secure  technology services; anytime, anywhere. \u2022 sv2030  \u2022 2028", "initiative_roadmap_order": 3, "initiative_target_start_month": "2025-06-01", "initiative_budget_2025": 375000, "initiative_budget_2026": 0, "initiative_budget_2027": 0, "initiative_budget_2028": 0, "initiative_budget_footnote": "The cost reflects Consultants accelerating replacement of outdated computers.", "initiative_pdf_page_number": 49, "initiative_staff_resources": null, "initiative_staff_budget_2025": 0, "initiative_staff_budget_2026": 0, "initiative_staff_budget_2027": 0, "initiative_staff_budget_2028": 0}, {"index": "2.7.4", "1_category_index": 2, "1_category": "Hardware", "2_initiative_index": 7, "2_initiative_num": "HW 2", "3_recommendation_index": 4, "3_initiative_recommendations": "Enhance security update process rigor eliminating application barriers and enhance automation", "initiative_name": "Accelerate Cloud Based Computing", "initiative_lead_bureau": "Digital ServicesInfrastructure Services", "initiative_status": "Not started", "initiative_source": "[\"TID Staff Focus Group Hardware\"]", "initiative_findings": "\u2022 The Hardware IT Focus Group with TID staff revealed there are too many on prem servers, and TID staff cannot make direct updates as it relates to applications. This results in: \u2022 Downtime. \u2022 Production is unknown. When they perform windows updates and do testing, TID staff have to work weekends.", "initiative_outcomes": "\u2022 Eliminate down time. \u2022 Quick, easy changes on the fly. \u2022 Rapid Provision, Eliminates the lead time of the procurement process. \u2022 Reduces cost of hardware maintenance. \u2022 Reduces hardware refresh costs and implementation labor. \u2022 Reduced human intervention for applying critical updates.", "initiative_key_issues": null, "initiative_themes": "\u2022 Provide secure technology services  anytime, anywhere.", "initiative_city_priorities": "\u2022 SV2030", "initiative_tid_avg_score": 2.0, "recommendation_embedding": "2 hardware 7 hw 2 4 enhance security update process rigor eliminating application barriers and enhance automation accelerate cloud based computing digital servicesinfrastructure services 2025 not started \u2022 the hardware it focus group with tid staff revealed there are too many on prem servers, and tid staff cannot make direct updates as it relates to applications. this results in: \u2022 downtime. \u2022 production is unknown. when they perform windows updates and do testing, tid staff have to work weekends. \u2022 eliminate down time. \u2022 quick, easy changes on the fly. \u2022 rapid provision, eliminates the lead time of the procurement process. \u2022 reduces cost of hardware maintenance. \u2022 reduces hardware refresh costs and implementation labor. \u2022 reduced human intervention for applying critical updates. \u2022 provide secure technology services  anytime, anywhere. \u2022 sv2030", "initiative_roadmap_order": 8, "initiative_target_start_month": "2025-06-01", "initiative_budget_2025": 200050, "initiative_budget_2026": 50000, "initiative_budget_2027": 50000, "initiative_budget_2028": 50000, "initiative_budget_footnote": "This cost reflects hardware purchases and hosting carried out by TID Staff/Consultant.", "initiative_pdf_page_number": 51, "initiative_staff_resources": null, "initiative_staff_budget_2025": 0, "initiative_staff_budget_2026": 0, "initiative_staff_budget_2027": 0, "initiative_staff_budget_2028": 0}]}